Piyush Kaushik

Supervised 24/7 network availability across multi-site enterprise environments using Check_MK, SolarWinds, Cisco Prime, Spectrum, and PRTG, proactively identifying and resolving network anomalies to sustain 99.9% uptime SLAs.

Diagnosed complex LAN/WAN connectivity issues and conducted deep-packet root cause analysis using Wireshark, ping, and traceroute, reducing mean time to resolution (MTTR) by 25%.

Configured and maintained Cisco routers, switches, and firewalls utilizing OSPF, EIGRP, BGP, VLAN segmentation, and ACLs to ensure optimized data flow and high-throughput network redundancy.

Strengthened network edge and perimeter defense through robust security controls, including port security, IPsec/SSL VPNs, Cisco ASA/Fortinet policies, and centralized access controls via Active Directory, RADIUS, and TACACS+.

Executed critical infrastructure changes, firmware upgrades, and security patching while managing L1/L2 incident lifecycles across xurrent (4me), BMC Remedy, and SC3 with a 98% first-response SLA compliance rate.

Resolved 40+ daily technical incidents and service requests spanning Windows 10, Microsoft 365, Teams, Outlook, and peripheral network endpoints via ServiceNow and Remedy.

Administered Active Directory user lifecycle operations, handling user provisioning, group policies, access control modifications, and secure password resets in strict compliance with corporate security standards.

Enrolled and managed 500+ mobile and desktop endpoint devices using Microsoft Intune and Intune Company Portal, ensuring baseline compliance and zero-day endpoint protection.

Automated routine administrative support workflows using PowerShell and Batch scripting, reducing repetitive manual ticket processing time by 15%.